Welcome to LIVO. These Terms of Use ("Terms") govern your access and use of our website, mobile application, and booking platform (together, the "Platform"). By using LIVO, you agree to be bound by these Terms. If you do not agree, please do not use the Platform.
1. Who We Are
LIVO is operated by LIVO - F.Z.E, a wellness tech platform that enables users to discover, book, and manage longevity and recovery services from vetted third-party providers ("Partners").
2. User Eligibility
- Be at least 18 years old or have legal parental consent
- Agree to these Terms and our Privacy Policy
- Provide accurate information and keep your account secure
3. Nature of the Platform
LIVO is a booking intermediary, not the provider of the services listed. The services are delivered directly by the third-party Partners.
LIVO does not provide medical advice or services. Always consult a licensed health professional before starting any wellness protocol.
4. Bookings and Payments
- All bookings are subject to availability and confirmation by the Partner.
- All payments on LIVO are securely processed via Stripe.
- Prices shown on the Platform are inclusive of VAT, where applicable.
- Refunds are issued according to the cancellation policy of the selected Partner and are made to your original payment method.
5. User Obligations
- Use LIVO for personal, non-commercial purposes (unless expressly authorized)
- Not misuse, reverse-engineer, or disrupt the Platform
- Respect appointment times and cancellation rules
- Treat Partner staff with respect and professionalism
6. Partner Responsibilities
- Providing accurate service information and availability
- Delivering booked services professionally and safely
- Holding valid licenses, insurance, and following local regulations
7. Reviews and Ratings
Only users who have completed a booking may leave a review. We reserve the right to moderate or remove reviews that are abusive, false, or violate our guidelines.
8. Intellectual Property
All content on the Platform (text, visuals, code, logos) is owned by or licensed to LIVO. You may not use, copy, or distribute this content without permission.
9. Liability Disclaimer
LIVO is not liable for services provided by third-party Partners, injuries, losses, or dissatisfaction resulting from services booked, or Platform downtime, data loss, or unauthorized access.
10. Suspension or Termination
We may suspend or terminate your access to LIVO if you violate these Terms, engage in fraudulent or abusive behavior, or engage in harmful activity on the Platform.
11. Changes to These Terms
We may update these Terms from time to time. You will be notified of material changes via email or app notification. Continued use of LIVO implies acceptance of the updated Terms.
12. Governing Law
These Terms are governed by the laws of UAE, without regard to conflict of law principles.
13. Contact
For questions or legal concerns, please contact us at: Hello@livowellness.com